Orders will ship within the stated turn around time. Please refer to the announcement bar for the most up to date processing time. All purchases are shipped USPS ground shipping (3-5 days) unless priority mail is purchased. You will receive an email once your items ship. Once your package is handed over to the post office, my shop is not responsible for lost/stolen or delayed packages.

Due to the personalized nature of our products, we do not accept returns. All sales are final. We take great care in creating items that are uniquely made for you, and we want to ensure your complete satisfaction. However, if a mistake was made on your order, please contact me at stitchingbysally17@gmail.com within 3 days to initiate a replacement.

To keep your embroidered items looking their best, please follow these care guidelines:

-machine wash items inside out in cold water on a delicate cycle.

-Lay flat or use low heat to dry.

-If needed, iron inside out on a low setting to avoid damaging the embroidery.